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SFE insight | Raison d’être – or why?
Origo Chief Executive and SFE board member, Anthony Rafferty has shared an insight blog with us diving into the importance of a company having a why. In the blog Anthony shares examples of his business Origo’s why and also expresses the need for no more paper-based processes in the workplace whilst providing examples of what Origo are doing to address this.
SFE and Standard Life join forces on vulnerability report
The report comes amid continuing financial pressure on households, with stubbornly high inflation and rising interest rates causing hardship across Scotland and the rest of the UK.
SFE Insight | Why the Consumer Duty is a journey, not a destination
In our latest insight blog, Lindsay Lee, Senior Associate in Banking and Finance at Brodies, outlines the support, advice and information that is still available to firms regarding the Consumer Duty, the next steps that firms should be taking and how the FCA might approach non-compliance.
SFE Insight | Reflections from SFE's Vulnerable Customer Summit 2023, by Luke McKinney and Katherine Snow
On the back of the Vulnerable Customer Summit we hosted back in May, Nile have kindly shared a blog with us, breaking down the key topics of the day, which also includes the key challenges we as an industry face to overcome these issues and ways in which we as an industry can better collaborate.
SFE and Standard Life join forces on first Vulnerable Customer Summit
Summit brings together SFE members from across the Retail Banking and Life & Pensions sectors to share customer vulnerability best practice
SFE Insight | Facing fax, by Anthony Rafferty
Anthony Rafferty, CEO Origo, discusses the use of antiquated technology in an age where fintech is delivering ever more innovative solutions.
Lloyds Banking Group’s Jackie Leiper joins SFE Board
Her role on the board will include sponsoring SFE’s strategic focus on changing customer needs, a key theme for SFE members, particularly as the cost-of-living crisis continues to impact on customers across Scotland.
SFE Insight | Enhancing the Bereavement Process, by Nick Cousins
Recent findings from the 2022 Bereavement Index conducted by software firm Exizent hasve shown that financial services could – and should – be doing more to support bereaved individuals.